Transform the hospitality experience with the help of a kiosk.

As self-service technology becomes more widespread across all industries, users are becoming accustomed to automated systems in all settings. The hospitality and leisure industry can use kiosks for improved efficiency, customer service, and lower overhead costs. Self-service kiosks when used in hospitality result in satisfied customers and employees. Here are some tips to help you find the right balance of personal vs. computer assistance and transition from face-to-face interactions to automated kiosks.

Top Uses for Hospitality Kiosks

• Self-service concierge. Guests can find the answers to their questions without taking up the valuable time of employees. Empower users to look at their leisure and discover new and exciting options for themselves.
• Check-in/check-out. Reduce the check-in and check-out process to seconds! Guests can quickly identify themselves, provide payment, and print receipts or tickets. This frees up front-desk workers to assist others with more complex questions.
• Boarding passes. Guests often leave boarding passes for air travel to the last minute. Alleviate stress by offering a kiosk station where passes can be quickly printed.
• Facility directory. This simple function is deceivingly helpful and valuable. The display of a kiosk is a much more attractive option than the standard sign. It is malleable, with the ability to constantly be updated and it minimizes confusion amongst guests.
• Internal and human resource needs. The hospitality industry is notorious for high turnover rates and part-time employees. Lower administration costs by centralizing employee needs. Web-based software can manage needs including initial employee registration, clock-in and clock-out, vacation requests, benefits, management, forms, and information with the ability to update on a continual basis.

If you have additional questions about the kiosk as a retail solution, download our eBook outlining important things to know before opening a kiosk. Keep current with industry discussions and product information on Twitter: @PalmerPRS. To connect with us you can visit our website at www.palmerretailsolutions.com. Palmer derives great satisfaction from designing unique interactive kiosks that incorporate maximum functionality, ergonomics and offer long-lasting service.

Palmer Retail Solutions strives to offer our clients the absolute best combination of innovation, quality, service, and value for our diversified custom store fixtures and merchandising displays. For more information about our designs, retail fixtures, cash wraps, kiosks, or point of purchase displays, visit our website at http://www.palmerretailsolutions.com.