It’s only mid-summer. Kids certainly aren’t thinking about school, and your employees probably aren’t, either. But retailers know that – mid-summer or not – many families are already shopping for school supplies and clothes. As management, you’re...

Arrrrgh! All businesses have to deal with difficult customers from time to time, but in retail, this situation is so common that sales associates should receive special training in dealing with difficult people. Ideally, you want every customer to...

Your employees are a reflection of your business. When they’re upbeat – friendly, helpful and efficient – shoppers just naturally want to spend more time in your store. But the holiday season can take its toll on even the best of us. These 7 tips...

Tips for Happy Employees on Black Friday

Black Friday may be a dream come true for retailers hoping to kick off the holiday shopping season with a profitable bang, but it’s a long, grueling experience for your employees. And now that many retailers...

Tips to Retain Retail Employees

Finding the perfect retail employee is a challenge in itself. Retaining those positive and effective employees is a ongoing effort. According to estimates by the US Department of Labor, it costs as much as one-third...